Rules for using TourIQ.

Agreement to these terms

These Terms and Conditions govern access to TourIQ websites, apps, tools, guided buyer tours, agent dashboards, admin surfaces, support tools, SMS verification, and related services. By creating an account, accessing a tour, submitting a lead, or using TourIQ, you agree to these terms and the Privacy Policy.

Changes to the service

TourIQ develops its storage, provider integrations, admin functions, and tour-generation features on an ongoing basis, and those features may change, be added, or be withdrawn without notice. TourIQ will give notice of material changes to these terms.

Accounts, roles, and responsibility

• Users must provide accurate account information and keep credentials, authenticator apps, phones, and recovery codes secure.
• Owners and admins manage platform settings, users, security, support, subscriptions, and internal tools. Owner and admin accounts must use authenticator-app 2FA.
• Agents are responsible for their public profile information, listing content, uploaded photos, contact details, buyer communications, and legal authority to market each property.
• Buyers and visitors must provide accurate lead/contact information and must not misuse tour, support, or account features.
• TourIQ may suspend, restrict, or remove accounts or content if needed for security, abuse prevention, legal compliance, nonpayment, or platform integrity.

SMS verification and messaging

TourIQ may send SMS messages for phone verification, two-factor authentication, signup, account changes, and security workflows. Message and data rates may apply. Delivery is not guaranteed and may depend on carriers, Twilio, phone number status, and user device settings. Users must provide a phone number they are authorized to use and must keep it current. SMS 2FA is optional for non-admin roles where available; owner and admin accounts must use authenticator-app 2FA.

Communications and consent

By creating an account or using TourIQ, you agree to receive operational messages — account, security, verification, support, and service or lifecycle notifications — by email, and by SMS where you have provided and verified a phone number or enabled SMS two-factor authentication. These messages are necessary to operate the service and are not marketing. Marketing and promotional messages, such as new-listing alerts, product news, and offers, are sent only if you opt in (for example, a marketing checkbox at signup or on a tour), and you can withdraw that consent at any time using the unsubscribe link or by contacting TourIQ.

Listing, tour, and buyer content

• Agents and authorized users must have the rights and permissions needed to upload, submit, generate, publish, or share listing text, photos, floor plans, agent notes, profile images, voice settings, and other content.
• TourIQ may display published tour content publicly or to anyone with a tour link or QR code, including listing details, station narration, agent contact information, and public profile photos.
• Agents are responsible for reviewing generated tours before publishing and for correcting inaccurate, outdated, misleading, discriminatory, or unlawful claims.
• TourIQ may remove or disable content that appears unlawful, harmful, infringing, abusive, misleading, or inconsistent with platform operation.

AI-generated and audio content

TourIQ may use AI systems and provider APIs to draft listing narratives, tour stations, scripts, voice-guide content, summaries, translations, and audio. AI output may be incomplete, inaccurate, or unsuitable without human review. Agents and admins are responsible for reviewing all AI-assisted content before publishing or relying on it. Voice cloning is available only for an agent's own voice, requires the recorded and written consent captured in the voice studio, and cloned voices may narrate only that agent's own listings. TourIQ may remove voices or audio that appear to violate consent or these terms.

Realtor.ca and third-party listing data

TourIQ may help agents retrieve publicly visible listing information from realtor.ca or other sources for workflow convenience. TourIQ does not control those sources and does not guarantee that imported property facts, prices, bedrooms, bathrooms, square footage, photos, descriptions, MLS numbers, or availability are complete, current, or accurate. Users must verify listing data against authoritative sources.

Buyer tours, leads, and no real estate advice

TourIQ provides guided tour technology and related workflow tools. TourIQ is not a real estate brokerage, lawyer, mortgage broker, inspector, appraiser, insurer, or financial advisor. Buyer decisions, offers, agency relationships, disclosures, and professional advice remain between buyers, agents, brokerages, and qualified professionals.

Subscriptions, checkout, and billing

• Subscription payments are processed by Stripe. Card details are collected and stored by Stripe, not by TourIQ.
• Plan limits, included listings, overage rules, included usage allowances, and pricing may change as the product evolves.
• Paid agent plans include a pooled monthly allowance for TourIQ AI generation, narration, tour translation, and listing lookup. When that allowance is exhausted, successful paid provider operations continue automatically at the rate displayed during checkout and on the account page. The initial rate is $1.10 USD per 1,200 additional TourIQ usage tokens, plus applicable tax.
• Metered usage is allocated only after the requested customer result is successfully delivered. TourIQ aggregates overage into at most one automatic USD charge per day. Amounts below Stripe's minimum charge accrue and carry forward until they can be charged; TourIQ does not bill usage incurred before the automatic-overage effective date.
• By accepting metered usage terms, users authorize TourIQ and Stripe to charge the saved subscription payment method off-session for daily usage invoices. A failed usage charge is retried automatically once. If the second attempt fails, only new paid AI/API operations pause until the hosted invoice is paid; login, billing recovery, manual listing work, and existing live tours remain available.
• An immediate plan upgrade may add the positive difference in included usage for the current period, but it does not erase, reallocate, refund, or credit overage already incurred. Downgrades affect the next period.
• All subscription payments are final and non-refundable. Subscriptions renew automatically (monthly or annually, as selected) until canceled from the account page.
• Cancellations take effect at the end of the current paid period: service continues until then and no portion of any payment is refunded or credited back.
• Plan upgrades apply immediately and charge the prorated difference for the remainder of the current cycle; credit for unused time on the previous plan only offsets that charge and is never paid out. Downgrades and cheaper billing-cycle switches take effect at the end of the current paid period.
• When a cancellation takes effect, listings and live tours are deactivated and associated listing data (tours, stations, narration, floor plans, and leads) is permanently deleted 30 days later unless the subscription is restarted before that date. TourIQ provides in-product warnings before deletion.
• Exceeding a plan's active-listing or total-storage limits after a downgrade may result in listings being deactivated and, after a warned 30-day grace period, permanently deleted.
• Prices are billed in USD; any converted prices shown in other currencies are estimates for convenience only.
• TourIQ may restrict access for unpaid, past-due, canceled, abusive, or unapproved accounts.

Acceptable use

• Do not upload or publish content that is unlawful, discriminatory, deceptive, defamatory, invasive, infringing, malware-related, spam, or otherwise harmful.
• Do not attempt to bypass authentication, rate limits, role restrictions, device limits, billing controls, security logs, or provider safeguards.
• Do not scrape, copy, reverse engineer, overload, resell, or misuse TourIQ services except as allowed by written permission.
• Do not use TourIQ to send unauthorized marketing, harassing messages, fraudulent leads, or unlawful SMS/email communications.

Privacy, cookies, and security controls

TourIQ uses cookies, sessions, telemetry, security logs, SMS/email verification, role grants, device controls, support records, and provider integrations as described in the Privacy Policy. Users agree that TourIQ may process this information to operate, secure, debug, and improve the service.

Ownership, copyright, and content rights

• TourIQ owns or licenses the website, application, software, source code, interface design, workflows, brand elements, documentation, service infrastructure, generated-service systems, and underlying technology. Except where these terms say otherwise, all rights in those materials are reserved by TourIQ or its licensors.
• Users and their rights-holders keep ownership of listing content, photos, floor plans, profile images, uploaded media, voice recordings, agent notes, buyer messages, and other content they submit to TourIQ. Submitting content does not transfer ownership to TourIQ.
• By submitting, uploading, importing, recording, generating, or publishing content through TourIQ, users grant TourIQ a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, process, transform, generate, transcode, translate, display, transmit, and distribute that content only as needed to operate, secure, support, improve, and provide the service.
• Agents and authorized users are responsible for confirming they have the rights and permissions needed for all listing photos, floor plans, MLS or realtor.ca-derived materials, uploaded media, brokerage assets, profile images, and voice recordings they provide or publish through TourIQ.
• TourIQ may remove, disable, archive, or restrict access to content that appears to infringe rights, violate consent, create legal risk, breach these terms, or interfere with platform operation.

Third-party services

TourIQ depends on third-party providers, including hosting and storage (DigitalOcean), payments (Stripe), SMS (Twilio), email delivery (SMTP.com and Postmark), AI generation (OpenRouter and model providers), audio and voice (ElevenLabs), maps (MapTiler), security geolocation (MaxMind), and listing lookup infrastructure (Bright Data). Provider outages, limitations, fees, policy changes, or errors may affect TourIQ. Third-party services have their own terms and privacy policies.

Disclaimers

TourIQ is provided on an as-is and as-available basis. TourIQ does not guarantee uninterrupted access, error-free operation, listing accuracy, buyer engagement, lead conversion, business results, AI accuracy, SMS delivery, or compatibility with every device, browser, or provider.

Limitation of liability

To the maximum extent permitted by law, TourIQ will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, lost opportunities, property-transaction losses, or damages caused by third-party services or user-submitted content. Any liability that cannot be excluded is limited to the amount paid to TourIQ for the affected service during the three months before the event giving rise to the claim, or CAD $100 if no amount was paid.

Indemnity

Users agree to defend and hold TourIQ harmless from claims, losses, liabilities, costs, and expenses arising from their content, listings, profile information, buyer communications, misuse of the service, breach of these terms, violation of law, or lack of rights to submit or publish content.

Changes and termination

TourIQ may update these terms, change or discontinue features, adjust pricing or limits, suspend accounts, remove content, or terminate access where needed. Continued use after changes means acceptance of the updated terms.

Governing law

TourIQ operates from Canada and these terms apply to its Canadian-facing operations. Unless and until replaced by counsel-reviewed language, these terms are governed by the laws applicable in Canada, without regard to conflict-of-law rules, and any disputes will be brought in the courts of the province in which TourIQ is established. The final governing-law and venue language will be confirmed by counsel.